《民航地勤英语》共6个单元。每单元均包括核心关键词、热点句型、情景对话和相关文化背景赏析等内容。本教材基于民航机场和航空公司地勤服务的国际化标准工作流程来实施真实情境和语言环境设计，以对应岗位的工作任务导入各单元的学习内容，介绍了机场地勤人员在为乘客提供购票服务、机场特殊服务、值机服务、异常飞行服务、入境旅客手续办理服务及机场娱乐购物服务等场景下各层面多视角下，职场领域工作流程中的经典句型以及相关职业文化常识。

李姝（主编）毕业于英国萨尔福德大学 英语语言教育专业 硕士研究生沈阳师范大学 大学外语教学部 副教授从事英语教学30年整，主讲课程有大学专业英语精读、泛读、写作、英语教学法、大学英语AB级、乘务英语口语、乘务英语听力、托业商务英语听力、雅思写作、国际商务礼仪等。科研方向：英语应用语言学、民航实用英语等从事一线教学满30年（乘务英语教学10年整），独立编写了本校空中乘务专业 民航乘务英语口语和民航乘务英语听力教学大纲，每年指导本专业学生撰写优秀毕业论文数十篇，曾参与负责清华大学出版社 民航乘务系列丛书之英语教材编写策划任务，主编出版《民航客舱乘务英语口语教程 上册》、《民航客舱乘务英语口语教程 下册》、《民航客舱乘务英语听力教程 上册》、《民航客舱服务英语教程》等。近年主持、参与 国家级、省级、校级科研课题若干独立发表国家级、省级学术论文数十篇

目 录
Unit 1 Ticket Service 1
1.1 Booking Tickets 1
1.1.1 Language Points and Useful Sentence Patterns 1
1.1.2 Dialogues 2
1.1.3 Cultural Background 4
1.2 Inquiring Information 5
1.2.1 Language Points and Useful Sentence Patterns 5
1.2.2 Dialogues 6
1.2.3 Cultural Background 7
1.3 Cancelling Flight 9
1.3.1 Language Points and Useful Sentence Patterns 9
1.3.2 Dialogues 10
1.3.3 Cultural Background 11
1.4 Confirming Flight 11
1.4.1 Language Points and Useful Sentence Patterns 11
1.4.2 Dialogues 12
1.4.3 Cultural Background 13
1.5 Altering Flight 14
1.5.1 Language Points and Useful Sentence Patterns 14
1.5.2 Dialogues 15
1.5.3 Cultural Background 16
Unit 2 Airport Service 18
2.1 Consultation 18
2.1.1 Language Points and Useful Sentence Patterns 18
2.1.2 Dialogues 19
2.1.3 Cultural Background 20
2.2 Currency Exchange 21
2.2.1 Language Points and Useful Sentence Patterns 21
2.2.2 Dialogues 23
2.2.3 Cultural Background 24
2.3 Left Baggage 25
2.3.1 Language Points and Useful Sentence Patterns 25
2.3.2 Dialogues 26
2.3.3 Cultural Background 27
2.4 Parcel Mail 28
2.4.1 Language Points and Useful Sentence Patterns 28
2.4.2 Dialogues 29
2.4.3 Cultural Background 30
2.5 Lost and Found 31
2.5.1 Language Points and Useful Sentence Patterns 31
2.5.2 Dialogues 33
2.5.3 Cultural Background 34
2.6 Shopping and Dining 35
2.6.1 Language Points and Useful Sentence Patterns 35
2.6.2 Dialogues 36
2.6.3 Cultural Background 38
2.7 Broadcast 40
2.7.1 Language Points and Useful Sentence Patterns 40
2.7.2 Broadcasts 41
2.7.3 Cultural Background 41
Unit 3 Check-in Service (Domestic and International Check-in) 43
3.1 Normal Check-in Process 43
3.1.1 Language Points and Useful Sentence Patterns 43
3.1.2 Dialogues 44
3.1.3 Cultural Background 47
3.2 Baggage Check-in and Transport 47
3.2.1 Language Points and Useful Sentence Patterns 47
3.2.2 Dialogues 48
3.2.3 Cultural Background 53
3.3 Special Passenger Classification 54
3.3.1 Language Points and Useful Sentence Patterns 54
3.3.2 Dialogues 55
3.3.3 Cultural Background 60
3.4 Special Trip Passenger Classification 61
3.4.1 Language Points and Useful Sentence Patterns 61
3.4.2 Dialogues 62
3.4.3 Cultural Background 64
3.5 Trip Related Services 65
3.5.1 Language Points and Useful Sentence Patterns 65
3.5.2 Dialogues 66
3.5.3 Cultural Background 69
Unit 4 Abnormal Flight 71
4.1 Flight Delay 71
4.1.1 Language Points and Useful Sentence Patterns 71
4.1.2 Dialogues 72
4.1.3 Cultural Background 77
4.2 Scheduled Flight 78
4.2.1 Language Points and Useful Sentence Patterns 78
4.2.2 Dialogues 79
4.2.3 Cultural Background 83
4.3 Flight Cancellations 84
4.3.1 Language Points and Useful Sentence Patterns 84
4.3.2 Dialogues 85
4.3.3 Cultural Background 88
4.4 Alternate Airport 89
4.4.1 Language Points and Useful Sentence Patterns 89
4.4.2 Dialogues 90
4.4.3 Cultural Background 91
Unit 5 Arrival Passengers Formalities 93
5.1 Luggage Claim 93
5.1.1 Language Points and Useful Sentence Patterns 93
5.1.2 Dialogues 95
5.1.3 Cultural Background 97
5.2 Baggage Missing 97
5.2.1 Language Points and Useful Sentence Patterns 97
5.2.2 Dialogues 99
5.2.3 Cultural Background 100
5.3 Inspection and Quarantine 101
5.3.1 Language Points and Useful Sentence Patterns 101
5.3.2 Dialogues 103
5.3.3 Cultural Background 104
5.4 Customs and Immigration 105
5.4.1 Language Points and Useful Sentence Patterns 105
5.4.2 Dialogues 107
5.4.3 Cultural Background 108
Unit 6 Touring, Shopping and Entertaining in Airport 110
6.1 Touring in the Airport 110
6.1.1 Language Points and Useful Sentence Patterns 110
6.1.2 Dialogues 111
6.1.3 Cultural Background 113
6.2 Duty-free Shop 114
6.2.1 Language Points and Useful Sentence Patterns 114
6.2.2 Dialogues 116
6.2.3 Cultural Background 118
6.3 At the Restaurant 119
6.3.1 Language Points and Useful Sentence Patterns 119
6.3.2 Dialogues 120
6.3.3 Cultural Background 122
6.4 Entertaining Center 123
6.4.1 Language Points and Useful Sentence Patterns 123
6.4.2 Dialogues 125
6.4.3 Cultural Background 126
附录 128
附录A：机场服务词汇 128
附录B：机场主要设施 132
附录C：世界主要城市机场二字/三字代码 133
参考文献 136